Our delivery time can vary slightly depending ordered product, or your location.

Delivery Times:

Custom Orders (Dolls):

• 7-21 working days

In Stock (Sex Dolls):

• 2-7 working days

Toys & Other Items:

• USA & Canada: 2-3 working days
• Rest of the World: 5-14 working days

Learn more about shipping

We offer 90-day free returns for unused products. You can return your order at no cost if you change your mind.

Exceptions: Returns are not available for sex dolls as they are custom-made products.

After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll get another email with the tracking number. Our couriers provide regular progress and tracking updates. Follow your order status on the order status page.

Email & SMS updates: Activate shipping updates at checkout to get updates directly to your phone.

We accept all major credit cards. If your transaction is not going through, please double check

• credit card’s daily purchase limit
• Your addess is same that in bank infos.
• your credit card name is correct,
• number, expiration date, and billing address are all correct.

We offer Klarna currently only use customers. For monthly installments, we offer also Sezzle payments & PayPal 

Toys (orders under $500): JLD ships most orders the same day. Therefore, cancellations are not possible after order confirmation. However, we offer a free 90-day return service. You can return your order for a full refund after receiving it.

Sex Dolls (over $500): You can cancel your custom sex doll order within 24 hours of placement. Email support@joylovedolls.com with your order number, email, and name within 24 hours. A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.

Please review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Email us at support@joylovedolls.com for modifications.

After 12 hours, modifications are not possible due to the manufacturing process.

Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.

If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.

Yes, it’s very safe. We have delivered over 16,000 orders with 100% accuracy.

We ship to the USA, Canada, the United Kingdom, and all European Union countries.

Additionally, we operate in Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, and Turkey.

For USA, UK, and EU customers, all taxes and customs fees are included in the price.

Exceptions: For CAN, NOR, AUS, SE, SA, and some other countries, import charges and taxes are your responsibility.

Accepted Payment Methods: Visa, Mastercard, Discover, American Express, PayPal, Klarna, Shop Pay, Afterpay, Apple Pay, Google Pay, Joy Love Dolls gift cards, UnionPay

Your privacy is important to us, so our packages come in plain cardboard without logos.